โ ๏ธReturns, Refunds, and Damage Policy
The 30-Second Guide for newbs in choosing your stone.
1.] Ask: What do you need today? (Courage, Love, Focus, Love or maybe some protection and grounding by blocking negative vibes.Yep, go away Karen or Arrogant Aaron.You don't want a part of this! This isn't about you! You ain't right without hematite or with some Black Obsidian!) 2.] Gut Feeling: Or, just pick the one that visually calls out to you. Trust your intuition! (It's the best dectective/lie detector.) 3.] Use: The stone is a physical reminder to focus your own mind and intentions. That's right, You've got the power! Now, go forth and do your best! We believe in you! ( Need Help? I'll be glad to give you some guidance. Contact me for more information.)
Do you take custom requests?
I dosometimes. Depends on the mood, the moon phase,workload, and whether my spoons aren't all in the sink, proverbially speaking. (look up spoon theory).
๐ Customer Custom Art Commissions & The Retainer Reality: What is it you desire? โจ๐ช (No, seiously, tell me.) Creating a one-of-a-kind piece deep creative diving and sourcing rare bits. I am here for it, but I require commitment before the ritual begins! To secure your commission slot and allow me to start the magic, I require a 50% Non-refundable Design Retainer fee up front.
Why the Retainer? (a.k.a. The Anti-chaotic Cornflake Spell) ๐ฅฃ Honestly? This fee guarantees you are seirous about your amazing project and compensates me for the immediate work I start the moment you sign on.
I need to filter out the Corn Flakes.(you know, those with an unoriginal idea and serious commitment issues?)It is a personal term that I say to call out behavior of people that'll make a promise,then make corny excuses, flake out or ghost you. Hey, we all know one don't we? I want to be able to share my passionate creations with my clients as much as they crave originality and pieces that represent their authentic self.
- •Time& Labor: It covers the hours I spend designing, sketching, and securing the specific materials you requested. Time is currency, my lovely baby bats.๐ฆ**
- Cost Recovery It ensures I am covered for all the non-recoverable expenses— sourcing those perfect stones,materials, shipping prep, and covering the taxes from those soul crushing damn tarriffs! &x1F629;
Important Note: This Retainer Fee compensates me for the initial service of creation and is therefore a separate payment is not deducted from the final price of your finished wearable art or **finished custom product.** The final balance for your completed item and product upon project completion and approval.
All Sales Are Final
No take-backs, no remakes, no magical do-overs. Each piece is handmade by a one-human chaos coven with limited spoons and a whole lotta soul.
Do you offer refunds or exchanges?
No. Each piece is one-of-a-kind intricate design wearible art. All sales are final.[No Exceptions.]
If something arrives broken, contact me within 72 hours with photos and I'll review it — case-by-case and create a solution.
Do you do Layaway?
Answer: Yes. Layaway plans are available.
Please see request page for Layaway.
When can I expect a reply?
Time is a flat circle, and insomnia is like a sleep paralysis gremlin that sits in the corner at night asking absurd questions relentlessly like a hyperfixaed toddler.
3 AM Possible
When the insomnia gremlin visits
Or Next Business Day ie 24-36 hrs later.
You know, like normal humans
Do you offer repairs?
Yes.I take my craftsmanship seriously, and stand behind my work as an artist. My repair policy as follows: I will offer a one-time only repair if it becomes damaged. Repairs do not cover misuse, normal wear, nor shipping damage. Please note: Every item is uniquely hand crafted, so the repairs may not look exactly like the original, but I always strive to restore each piece to the best possible result. Additonal repairs can be made upon request for an additional reasonable fee plus shipping and handling.
Do you offer discounts or coupon codes?
I'm not Groupon, babe. You won't find my codes on RetailMeNot. I'm hot but I'm not Hot Topic.
No Coupon Sites
Not on RetailMeNot or Groupon
Why haven't I gotten my stuff yet?
Please allow 3–7 business days to ship and then postal carrier time.
Once it's out of my hands, it's in the hands of the shipping ghouls.
- Track It
Use your tracking number to see where it is - Deep Breath
Patience is a virtue (or so I'm told) - Watch a Nature Documentary with your Yorkie
May we suggest one about bats or moths? Both are suprisingly interesting! - Grab a Snack
You can't be hangry waiting for packages - Pat Your Yorkie
They demand belly rubs! ๐
Damaged Orders
If your order arrives damaged, message me within 72 hours of delivery with clear photos and vivid details.
Clear Photos
Show me the damage from multiple angles so I can see what happened
72 Hours
Report damage within 72 hours of delivery for consideration
Vivid Details
Tell me exactly what's wrong and how it arrived
I'll review it on a case-by-case basis. If it's legit, I might send you a discount code… or a messenger pigeon with a peace offering.
Depends on the moon phase and coffee supply. โ๐
Once It's Delivered
Once it's marked delivered, it's all yours love it, wear it, and try not to yeet it across the void.
Love It
Each piece is made with intention and dark magic
Wear It
These are wearable art pieces meant to be showcased
Care For It
Treat it with the respect it deserves and it'll last
Questions?
If you have concerns about a damaged order, reach out within 72 hours.